Terms & Conditions

Last Updated: 31st August 2025

By booking a tour, safari, or related services with Perfect Journey Tours and Safaris (“we,” “our,” “us”), you agree to the following terms and conditions. Please read them carefully.

1. Booking & Payments

  • All bookings must be confirmed in writing via email, WhatsApp, or our booking form.
  • A 30% deposit is required at the time of booking to secure reservations.
  • The remaining balance must be paid no later than 14 days before departure unless otherwise agreed.
  • Payments can be made via M-Pesa, bank transfer, or credit/debit card.

2. Pricing

  • All prices are quoted in USD or KES and are subject to availability.
  • Prices include items stated in the package (transport, park fees, meals, accommodation, guide services).
  • Exclusions such as visas, travel insurance, personal expenses, and tips are clearly indicated.

3. Cancellations & Refunds

  • Cancellations must be made in writing.
  • Cancellation fees apply as follows:
  •  – 30 days or more before departure – Full refund (minus transaction charges).
  •  – 15–29 days before departure – 50% refund.
  •  – Less than 14 days before departure – No refund.
  • No refunds are made for no-shows, early departures, or unused services.

4. Changes to Itineraries

  • We reserve the right to alter itineraries due to weather conditions, park regulations, safety concerns, or unforeseen circumstances.
  • Where possible, we will provide alternatives of equal value.

5. Travel Documents & Insurance

  • Clients are responsible for ensuring they have valid passports, visas, vaccination certificates, and travel insurance.
  • We strongly recommend comprehensive travel insurance covering medical, cancellation, and personal belongings.

6. Health & Safety

  • Safaris may involve exposure to wildlife and outdoor risks. Clients must follow the guide’s instructions at all times.
  • We are not liable for injuries, accidents, or illnesses unless caused by proven negligence.

7. Liability

  • Perfect Journey Tours and Safaris acts as an agent for hotels, transport companies, and other service providers and is not liable for their acts, omissions, or failures.
  • We are not responsible for delays, cancellations, or losses due to natural disasters, strikes, weather, or government actions.

8. Special Requests

  • Any special requests (dietary, accommodation, mobility needs) must be communicated at the time of booking. While we will do our best, these requests cannot be guaranteed.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Kenya.
  • Any disputes shall be resolved under the jurisdiction of the Kenyan courts.

10. Contact Information

  • For questions or clarifications:
  • 📞 Phone/WhatsApp: +254 711 955 753
  • 📧 Email: tours@perfectjourney.co.ke
  • 🌍 Website: www.perfectjourney.co.ke

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